Refund policy

At LACE MUSE, we want you to feel confident with every purchase. If something doesn’t work out, we’re happy to help with an eligible return. Please review the policy below before sending any item back.

Return Window

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn and unused
  • Unwashed and unaltered
  • In original, resalable condition
  • With original tags attached
  • Free from makeup, stains, perfume, odors, pet hair, or other signs of wear
  • Returned with the original packaging whenever possible

Items that do not meet these conditions may be refused or may not qualify for a refund.

Non-Returnable Items

For hygiene and product-safety reasons, the following items are generally not eligible for return:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse, improper care, or normal wear

How to Request a Return

Please contact us before mailing your return.

📧 info@laceandmuse.com

Please include:

  • Order number
  • Full name
  • Email address used for the purchase
  • Item(s) you wish to return
  • Reason for the return
  • Photos, when applicable

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send a return to our business address unless our Customer Support Team specifically instructs you to do so.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For returns due to personal preference, sizing, or other reasons not caused by LACE MUSE, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service and keeping your tracking information until your return has been successfully processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Order number
  • Photos of the item
  • Photos of the outer packaging
  • Photo of the shipping label
  • A brief description of the issue

Our Customer Support Team will review your case and provide an appropriate solution.

Refund Processing

After your return arrives, our team will inspect the item to confirm that it meets the return requirements.

Once the return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • Your bank or payment provider may require additional time for the refund to appear in your account.

You will receive an email once your refund has been processed.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests should generally be submitted within 12 hours of placing your order.

Once an order has entered processing or has already shipped, cancellation may no longer be possible. In that case, you may request a return after delivery according to this policy.

Important Return Information

Please keep the following in mind:

  • All returns require prior approval.
  • Unauthorized returns may not be accepted.
  • Items showing signs of wear, washing, alteration, or damage may be rejected.
  • Please package your return securely to prevent damage during transit.
  • LACE MUSE reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Return Address

Our listed business address is for business correspondence only and is not a return warehouse.

Please contact us before sending any merchandise back to receive the correct return address and instructions.

LACE MUSE
14031 SW 144th Ter
Miami, FL 33186
United States

Business Correspondence Only – Not a Return Address

Contact Us

Questions about a return or refund?

LACE MUSE
📧 info@laceandmuse.com

Our Customer Support Team aims to respond within 24–48 business hours, Monday through Friday.

We’re here to make the return process as clear, simple, and stress-free as possible.